Terms & Conditions

These terms apply whenever you buy or use software or services from Onup IT (3rd Floor, Arjun Palace, Kankarbagh, Patna - 20). By placing an order with us, you accept these terms. If anything below is unclear, please ask us before ordering - we will explain it in plain words.

Our Services

• We provide school, institute and library management software, along with website development, custom software and bulk SMS services.
• Every order includes installation, your existing data migrated from registers or spreadsheets wherever possible, and staff training.
• Customisation, extra modules and integrations are quoted separately before work begins.

Orders & Payments

• Prices are confirmed in writing (quotation or invoice) before work starts and remain valid for 30 days.
• All prices are in Indian Rupees. GST is charged extra at the rate in force on the date of billing.
• Work begins after the advance stated in the quotation is received. Final delivery follows full payment unless agreed otherwise in writing.

Support & Updates

• Support is available Mon - Sat : 10:00 AM to 06:00 PM by phone, email or WhatsApp.
• Support covers help with using the software, minor corrections and updates we release for your version.
• New modules, major customisation and third party charges (SMS credits, hosting, domain renewal) are billed separately.

Your Responsibilities

• Keep your login details private. Anything done with your logins is treated as done by you.
• Keep a backup of your own registers and records until migration is confirmed complete by you in writing.
• Use the software lawfully. Sending spam or unlawful SMS content through our bulk SMS service is strictly prohibited and may lead to suspension.

Ownership

• Your data stays yours. On cancellation or expiry we hand your data back in an open format on request.
• The software itself, its design and code remain our property and are licensed to you - not sold. Please do not copy, resell or reverse engineer it.

Cancellation & Refunds

• You may cancel as per the terms in your order. Amounts already paid for delivered work, installation, training or consumed services (such as SMS credits) are not refundable.
• If we cannot deliver what was promised in the quotation, we will fix it or refund the affected part - please write to us first so we get a fair chance to make it right.

Fair Limits

• We work carefully, but software is complex: to the extent the law allows, our total liability for any order is limited to the amount you paid for that order.
• We are not responsible for losses from internet outages, power cuts, third party services, or incorrect data entered at your end.

Governing Law

These terms are governed by the laws of India. Any dispute will first be discussed in good faith between us; failing that, the courts at Patna, Bihar shall have jurisdiction.

Contact

Questions about these terms? Call us on +91 9241797726 or email info@oneupit.net.

Contact Us